What is the Pretty Loving Thing return policy?
Return policy is for the benefit of our beautiful customer, if there is any issue regarding the order the user can have the option to return the product within 7 days after the product is delivered.
Steps to apply to the return & refund request -
Conditions for the return & refund policy -
Note - Once the item is returned to the warehouse, there will be a quality check before initiating the refund process.
How to cancel my order?
You can cancel your order within 24 hours of the order placement through the My Order section or by writing to us at firstname.lastname@example.org.
How long does it take to receive a refund for a cancelled order or for returned products?
Prepaid: In case of prepaid order, the money will be refunded to the bank account/credit/debit card from where the payment was made.
Postpaid: Cash on Delivery orders will require customers to provide the bank details where they wish to receive the refund.
In the event of an order being cancelled, we will process your refund within 5 business days. In case of returns, we will refund the money once the product is picked up by our courier partner.
As per mentioned in the “Conditions for the return & refund policy” Section.
Can I return a part of my order?
Yes, You can return any product that is eligible for the return. Please note that there are some items that are not returnable or exchangeable.
List of non-exchangeable or non-refundable products -
Note :- You may get a slight change in the color of the product, due to the light effect.
My outfit doesn't fit me. What can I do?
If the product does not fit you and you would like to get a new size, please request a size exchange and the customer service team will create a rto against the delivered order, once the product will be received at the warehouse in it’s actual condition, we will dispatch the requested product size.
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