RETURN & REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. Reverse pickup will be initiated in 2 working days by our courier partner.

In addition, all returned products must be unused, unwashed, or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted. The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.

NOTE: No returns/only exchanges are acceptable for products purchased on sale. Sizes in exchange are subject to availability.

RETURN PROCESS

To initiate a return, please email us at support@prettylovingthing.com with the specific reason for your return, or click on the return button displayed in your order details. Please ensure that the product is securely packaged in its original packaging and include your proof of purchase.

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (10) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note: Mention the correct reason to return the product and if the product is in damaged & defective condition from your end the exchange does not proceed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: support@prettylovingthing.com